Call Us! 518-833-7966

Hours and Scheduling

Latham Location:
356 Troy Schenectady Rd,
Located Inside the iCRYO Facility,
Latham, NY 12110

Sunday: Closed
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 8:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00:00 am - 8:00 pm
Friday: 9:00 am - 6:00 pm
Saturday:

Weekend hours: Every other weekend

Sat: 9:00 am - 5:00 pm

Albany Location:
57 Karner Rd,
Located Inside the PIT Facility,
Albany, NY 12205

Sunday: Closed
Monday: 9:30 am - 8:00 pm
Tuesday: 9:30 am - 1:00 pm
Wednesday: Closed
Thursday: Closed
Friday: 9:30 am - 8:00 pm
Saturday: Closed

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time

We look forward to serving you!